Refugee Housing Program Specialist

2 days ago


New York, New York, United States International Rescue Committee Full time
About the Role

At the International Rescue Committee, we are committed to restoring health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.

Job Overview

The Roving Housing Program Manager will provide in-person and virtual support to IRC U.S. sites in need of additional housing support, due to unexpected vacancies or surge in arrivals. This position will be expected to travel up to 70% of the time to any of the 30+ IRC resettlement sites.

Main Responsibilities:
  • In collaboration with the local office, conduct a needs assessment before arriving at each R&P site to determine a plan of action and stakeholder buy-in.
  • Provide on-the-ground and/or virtual R&P and housing services to clients in partnership with local office staff. Services may include:
    • Clients' intake, securing housing, coordinating move-in logistics, completing home safety checklists, supporting clients in the lease signing process. Provide support in resolution of tenant and landlord issues as needed.
    • Support and assist in accessing or applying for housing assistance.
    • Conduct assessments with households to identify their housing needs and barriers to housing stability.
    • Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
    • Collaborate effectively with local office staff and partner organizations. Ensure positive interactions with area service providers for the benefit of the local office and clients.
    • Conduct housing orientation with clients to educate clients on lease agreements, rights and responsibilities of tenants, fair housing, etc.
    • Teach clients how to make rent, utility, and other housing payments.
    • Train new and existing local office team members and provide housing guidance to colleagues on day-to-day challenges.
    • Carry out program quality assurance activities as requested. May train and lead the activities of support staff, volunteers, and interns.


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