Senior Program Manager for Permanent Supportive Housing

7 days ago

New York, New York, United States Housing and Services, Inc. Full time
Join Our Team: Senior Program Manager for Permanent Supportive Housing

We are seeking a highly experienced and skilled Senior Program Manager to oversee our 325-unit permanent supportive housing program in Manhattan's Flatiron District. As part of the Housing and Services, Inc. (HSI) team, you will be responsible for leading a social service team of ten staff members, including social workers, case managers, a socialization director, and computer lab assistant, in providing comprehensive services to formerly chronically homeless, mentally ill, and other special needs single adults.

About the Role:

The Senior Program Manager will work collaboratively with the Leasing/Rent and Entitlement staff, Facility Maintenance department, and Security/Front Desk team to ensure the overall quality of care delivered to Kenmore residents. You will have direct responsibility for supervising staff members and ensuring they meet program goals and requirements set by NYC's Department of Homeless Services (DHS), HRA's HIV/AIDS Services Administration (HASA), Housing Preservation and Development (HPD), the United States Department of Housing and Urban Development (HUD), and the United States Department of Veterans Affairs (VA).

Key Responsibilities:

  • Maintain a caseload of high-risk tenants, providing comprehensive assessment and case management services, including supportive counseling, crisis management, entitlement support, relapse prevention, referrals, and overall coordination of care;
  • Ensure all case records are accurate, comprehensive, and up-to-date for all residents by conducting periodic chart reviews and quality assurance reports together with the Clinical Director and other department team leads;
  • Oversee the development, implementation, and ongoing delivery of program services, including support groups, community/tenant meetings, activities, and celebrations, to meet both the tenants' and community's consistent and evolving needs;
  • Provide regular, ongoing supervision to Kenmore's Socialization Director and assist in tracking their activities budget and proper management of community volunteers and resources;
  • Conduct intakes of new referrals for the program, make recommendations to the Clinical Director regarding potential placements, and assist with the move-in and program orientation process for new residents;
  • Assist with rent collection and ensure all staff members support housing stability through proactive approaches to working with tenants around budgeting and money management;
  • Assess serious incidents with the Clinical Director, report to DHS and HASA when required, and review incident management with other departments as necessary;
  • Utilize data to ensure program goals are met and address trends, both positive and challenging; and
  • Develop linkages with community organizations to support the work of the program.

Requirements:

  • Licensed Master Social Worker (LMSW) required;
  • Experience with electronic case management systems and demonstrated ability to utilize and review data to inform best practices in service provision;
  • Minimum of three years of supervisory experience;
  • At least three to five years of progressive experience in implementing a direct service program;
  • Experience working with chronically homeless, mentally ill single adults is preferred;
  • Knowledge of mental health, substance abuse, and chronic homelessness is preferred;
  • Ability to work well under pressure, including crisis situations, and be flexible with work schedule when necessary;
  • $70,000 - $75,000 per year salary range.

About Us:

Housing and Services, Inc. is a nonprofit organization that has been working to end chronic homelessness and help those at risk of displacement through the operation and development of permanent supportive housing for over 33 years in NYC. Our formula: safe affordable housing + on-site services = home for good for those in greatest need.

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