Current jobs related to Customer Experience Manager II - Webster, New Hampshire - Lumen Technologies Australia Pty

  • Customer Service Manager II

    1 month ago

    Webster, New Hampshire, United States Lumen Technologies Australia Pty Full time

    About the RoleThe Customer Care Manager II is a critical position responsible for ensuring exceptional customer experiences for large revenue customer accounts with complex product needs. This role requires proactive management of customer service needs, exceeding customer expectations, and meeting projected timelines.Main ResponsibilitiesManage interactions...

  • Customer Service Representative II

    1 month ago

    Webster, New Hampshire, United States Lumen Technologies Australia Pty Full time

    About the RoleLumen Technologies Australia Pty is seeking a skilled Customer Care Specialist II to join our Ops Academy. This 6-week training program will equip you with the skills and knowledge to succeed in a Network and Telecomm Customer Support role.Main ResponsibilitiesProvide written and verbal customer support for internal and external customers,...

  • Customer Experience Coordinator

    2 weeks ago

    Webster, New Hampshire, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...

  • Customer Experience Lead

    4 weeks ago

    Webster, New Hampshire, United States Victoria's Secret Full time

    Customer Experience Lead Job DescriptionA values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales.Key Responsibilities:Drive and grow top-line sales by selling, leading the sales floor, and coaching associates in the moment.Support operational excellence through maintaining visual standards, payroll...

  • Customer Experience Specialist

    7 days ago

    Webster, New Hampshire, United States Becky Ledbetter - State Farm Agent Full time

    Customer Experience SpecialistWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer experiences, forging enduring relationships, and proactively following up to ensure continued...

  • Customer Experience Support Specialist

    1 week ago

    Webster, New Hampshire, United States The Feed Company Full time

    Customer Experience Support SpecialistAt The Feed Company, we're seeking a highly skilled Customer Experience Support Specialist to join our team. As a key member of our operations, you will be responsible for handling customer inquiries, needs, and communication. Your strong communication skills and ability to think quickly and efficiently will be essential...

  • Customer Experience Specialist

    2 weeks ago

    Webster, New Hampshire, United States Knitwell Group Full time

    About UsAt Lane Bryant, we're dedicated to empowering women through fashion and self-expression. Our inclusive community values diversity and promotes acceptance of all sizes, shapes, and people. If you share our passion for empowering women, you'll thrive in our dynamic environment.About the RoleWe're seeking a Customer Specialist to provide exceptional...

  • Customer Experience Support Specialist

    3 days ago

    Webster, New Hampshire, United States The Feed Company Full time

    About The Feed CompanyThe Feed Company provides athletes with the widest selection of active nutrition and healthy snacks on the market today. We use science, our experience, and advice from athletes to give our customers personalized recommendations for better nutrition. Our e-commerce platform allows customers to learn about nutrition and then build a...

  • Customer Experience Support Specialist

    2 weeks ago

    Webster, New Hampshire, United States The Feed Company Full time

    Job Title: Customer Experience Support AgentCompany: The FeedLocation: Broomfield, COJob Type: Full-timeAbout The FeedThe Feed is a leading provider of active nutrition and healthy snacks for athletes. Our mission is to empower athletes with personalized recommendations for better nutrition. We offer a wide selection of products and a user-friendly...

  • Teller II Position

    2 weeks ago

    Webster, New Hampshire, United States First Interstate Bancsystem Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Teller II to join our team at First Interstate Bank. As a Teller II, you will be responsible for providing exceptional customer service and handling daily teller transactions in both the lobby and drive-up locations of the branch.Key ResponsibilitiesProcess a high volume of teller transactions daily...

  • Category Manager II

    2 weeks ago

    Webster, New Hampshire, United States Viega LLC Full time

    Job Title: Category Manager II - Indirect SpendViega LLC is seeking a seasoned Category Manager II - Indirect Spend to join our team. As a key member of our procurement team, you will be responsible for developing and executing sourcing strategies for all indirect categories within the scope of our business.Key Responsibilities:Develop and implement sourcing...

  • Customer Experience Lead

    1 week ago

    Webster, New Hampshire, United States Victoria's Secret Full time

    Job SummaryA values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager.Key Responsibilities Drive and grow top-line sales by selling, leading the sales floor, and coaching associates in the moment. Support operational...

  • Sales Associate

    2 weeks ago

    Webster, New Hampshire, United States Chico's Full time

    Job SummaryChico's FAS, Inc. is seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for supporting Management in promoting a customer and product-focused sales culture.Key ResponsibilitiesDrive sales growth by utilizing sales techniques and communicating product knowledge to customers.Maintain knowledge of current sales...

  • Quality Assurance Specialist II

    1 month ago

    Webster, New Hampshire, United States Flagship Biosciences Full time

    Job Title: Quality Assurance Specialist IIFlagship Biosciences is seeking a highly motivated and detail-oriented Quality Assurance Specialist II to join our team. As a Quality Assurance Specialist II, you will play a critical role in ensuring the quality of our laboratory and image analysis programs meet the high standards of our clients and regulatory...

  • Apartment Maintenance Technician II

    1 month ago

    Webster, New Hampshire, United States Windsor Communities Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Technician II to join our team at Windsor Communities. As a key member of our maintenance team, you will be responsible for performing routine maintenance tasks, completing work orders, and ensuring the overall upkeep of our apartment communities.Key ResponsibilitiesGeneral Maintenance:...

  • Apartment Maintenance Technician II

    4 weeks ago

    Webster, New Hampshire, United States Windsor Communities Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Technician II to join our team at Windsor Communities. As a key member of our maintenance team, you will be responsible for performing routine maintenance tasks, completing work orders, and ensuring the overall upkeep of our apartment communities.Key ResponsibilitiesGeneral Maintenance:...

  • Apartment Maintenance Technician II

    2 weeks ago

    Webster, New Hampshire, United States Windsor Communities Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Technician II to join our team at Windsor Communities. As a key member of our maintenance team, you will be responsible for performing routine maintenance tasks, completing work orders, and ensuring the overall upkeep of our apartment communities.Key Responsibilities:General Maintenance:...

  • Principal GNC Engineer II

    2 weeks ago

    Webster, New Hampshire, United States Belcan Full time

    Job Title: Principal GNC Engineer IIJob Summary: We are seeking a highly experienced Principal GNC Engineer II to lead a small team in the design and analysis of GNC systems for satellites and payloads. The ideal candidate will have a strong background in spacecraft instrumentation, subsystems, and test labs, as well as experience with multiple mission...

  • Mechanical Engineer II

    7 days ago

    Webster, New Hampshire, United States Rep Fitness Full time

    About the RoleThe Mechanical Engineer II is a key member of our product development team, responsible for driving the successful introduction of REP's products. This role requires a strong background in design and manufacturing, with the ability to lead projects from concept to launch.Key ResponsibilitiesLead assigned projects to completion with full...

  • Food Services Supervisor II

    1 month ago

    Webster, New Hampshire, United States CommonSpirit Health Mountain Region Full time

    About CommonSpirit Health Mountain RegionWe are a leading healthcare provider in the Mountain Region, committed to delivering high-quality care to our patients and communities. Our team of dedicated professionals is passionate about making a difference in the lives of others.Job SummaryWe are seeking a skilled Food Services Supervisor II to join our team at...

Customer Experience Manager II

2 months ago

Webster, New Hampshire, United States Lumen Technologies Australia Pty Full time

**Job Summary**

The Customer Care Manager II is a key role within Lumen Technologies Australia Pty, responsible for delivering exceptional customer experiences to large revenue customer accounts with complex product needs.

**Key Responsibilities**

• Manage interactions from customer order through to billing to ensure highest levels of customer satisfaction

• Promote revenue growth, retention, and overall customer satisfaction

• Communicate order status to customers via conference calls, emails, and phone calls

• Address customer requests, complaints, and issues regarding their service order and delivery in a timely manner

• Meet learning, development, and personal growth objectives to provide a superior customer experience

• Own and manage all customer communications or escalations pertaining to new install orders

• Actively manage all service activation elements of customer orders from order entry through service activation

• Communicate order status to customers via conference calls, emails, and phone calls

• Assist with escalations pertaining to a new customer install or disconnect, providing customer order status and/or related issues and drives timely resolution on behalf of the customer

• Initiate and track the timely and accurate moves, adds, changes, and disconnects to the customers services based on their requests

**Requirements**

• Associate's degree or equivalent education and experience

• Self-starter

• Ability to stay focused in high-paced stressful working environment

• Ability to learn and adhere to customer care policies, processes, and principles

• Demonstrated ability to influence and collaborate across organizational boundaries

• Excellent interpersonal, verbal, and written communication skills

• Strong PC skills in Microsoft Outlook, Word, Excel, and PowerPoint

• Must work effectively under pressure, organizing multiple tasks and projects in an ever-changing environment

**Preferred Qualifications**

• 5+ years related experience or equivalent

• 2+ years of telecommunications/technology experience

• Knowledge of order process and/or provisioning process