Call Center Support Specialist
3 weeks ago
Join Our Team: We are seeking a skilled Call Center Support Specialist to join our team at RemX, a professional staffing division of EmployBridge. This is a temporary position with a competitive salary of $17-$18 per hour for bilingual candidates.
About the Role:
This short-term onsite project is based in Miramar or Plantation, FL, and requires flexibility to work any 8-hour shift between 7am-11pm. The ideal candidate will have 1 year of customer service experience with the same company, a high school diploma, and excellent communication skills.
Responsibilities:
- Inbound calls
- Respond to and own consumer inquiries and issues
- Provide education and status on previously submitted pre-authorizations or pre-determination requests
- Meet performance goals established for efficiency, call quality, customer satisfaction, first call resolution, and attendance
Requirements:
- 1 year of customer service experience with the same company
- High School diploma
- Detail oriented
Our Values:
- We value diversity and inclusion in the workplace
- We offer ongoing training and development opportunities
- We strive to provide exceptional customer service
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