Customer Service Specialist
3 weeks ago
Pricing and Customer Care Job Overview
This role is a fantastic opportunity for a highly motivated individual to join our team as a Pricing and Customer Care representative.
As a key member of our Operations Support Center, you will be responsible for building strong relationships with our clients through timely support, reliability, and consistent delivery of information.
Responsibilities:
- Participate in an extensive training program at our headquarters in Miramar, FL
- Maintain strong Excel skills, including IF statements and XLOOKUP
- Work within our software to understand each customer's history
- Effectively manage time and resources to attain results
- High volume telephone calls and emails
- Collaborate with Sales Team members to further support accounts
- Extensive follow-up via email and phone calls
- Raise customer retention levels (over 75%)
Requirements:
- Excellent oral and written communication skills
- A strong, confident approach
- An active learning approach and execution of training methods
- A willingness to work independently and entrepreneurially-minded
- A strong work ethic and attention to detail
Estimated Salary: $45,000 - $50,000 per year, depending on experience. Benefits include health insurance eligibility after 90 days, dental and vision insurance available, and 401K eligibility after 180 days of employment.
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