Customer Service Specialist

3 weeks ago


Miramar, Florida, United States International Logistics Solutions Full time

Pricing and Customer Care Job Overview

This role is a fantastic opportunity for a highly motivated individual to join our team as a Pricing and Customer Care representative.

As a key member of our Operations Support Center, you will be responsible for building strong relationships with our clients through timely support, reliability, and consistent delivery of information.

Responsibilities:

  • Participate in an extensive training program at our headquarters in Miramar, FL
  • Maintain strong Excel skills, including IF statements and XLOOKUP
  • Work within our software to understand each customer's history
  • Effectively manage time and resources to attain results
  • High volume telephone calls and emails
  • Collaborate with Sales Team members to further support accounts
  • Extensive follow-up via email and phone calls
  • Raise customer retention levels (over 75%)

Requirements:

  • Excellent oral and written communication skills
  • A strong, confident approach
  • An active learning approach and execution of training methods
  • A willingness to work independently and entrepreneurially-minded
  • A strong work ethic and attention to detail

Estimated Salary: $45,000 - $50,000 per year, depending on experience. Benefits include health insurance eligibility after 90 days, dental and vision insurance available, and 401K eligibility after 180 days of employment.



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