ServiceNow Implementation Specialist

1 week ago


Boston, Massachusetts, United States LanceSoft Full time

bServiceNowExpertRole/bbrbrAtLanceSoft,we'reseekingahighlyskilledbServiceNowExpert/btojoinourteam.AsakeymemberofourITteam,you'llberesponsiblefordesigning,configuring,andimplementingServiceNowsolutionstostreamlineITSMandITAMprocesses.brbrbKeyResponsibilities:/bbrulliDesignandimplementServiceNowsolutionstomeetbusinessneeds,includingIncidentManagement,ChangeManagement,ProblemManagement,ServiceCatalog,AssetTracking,SoftwareAssetManagement(SAM),andConfigurationManagementDatabase(CMDB)./liliCollaboratewithstakeholderstogatherrequirementsandtranslatethemintotechnicalsolutionswithintheServiceNowplatform./liliProvideongoingsupport,troubleshooting,andmaintenanceofexistingServiceNowimplementations,ensuringsystemavailability,performance,andreliability./liliConductend-usertrainingsessionsandcreatedocumentationtofacilitateknowledgetransferandadoptionofServiceNowfunctionalities./liliImplementimprovementsandchanges,suchasfieldchanges,workflowchanges,reportsmanagement,anddashboardmanagement./liliPrepareforupgrades,includingrecommendingupgradeschedules,reviewingupgradescope,preparingtestscripts,andcoordinatingtestingpreparation./liliConductupgradetesting,includingtestingtheDevenvironmentagainsttestscripts,testingtheProdenvironmentagainsttestscripts,andvalidatingskippeditems./li/ulbrbRequirements:/bbrulliServiceNowmoduleagnostic,withtheabilitytoadministertheproductasawholeandwithinthemodulespurchased./liliStrongunderstandingofServiceNow'scapabilitiesforexpansionandabilitytoassessCTR'sneeds./li/ulbrbAboutLanceSoft:/bbrulliWe'reacertifiedMinorityBusinessEnterprise(MBE)committedtodiversity,equality,andinclusivity./liliWestrivetobeasdiverseastheclientsandemployeeswepartnerwith./li/ul



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