ServiceNow Systems Analyst

3 weeks ago


Boston, Massachusetts, United States Mass General Brigham (Enterprise Services) Full time

About Mass General Brigham (Enterprise Services)

We are seeking a skilled ServiceNow Systems Analyst to join our team. As a ServiceNow Systems Analyst, you will play a key role in designing, developing, and implementing ServiceNow solutions to meet the company's business needs.

Key Responsibilities:

  • Design, develop, configure, and implement ServiceNow solutions, including workflows, forms, reports, dashboards, and integrations.
  • Configure ServiceNow applications, including HR Service Delivery, Case Management, Employee Service Center, and Service Catalog.
  • Collaborate with stakeholders to capture requirements and translate them into technical solutions that meet business needs.
  • Develop and maintain ServiceNow integrations with third-party applications and internal systems.
  • Build and maintain ServiceNow documentation, including design specs, technical docs, and user guides.
  • Ensure platform stability by performing upgrades, patches, and system improvements, ensuring compatibility with business processes.
  • Troubleshoot and resolve ServiceNow-related issues, bugs, and defects promptly.
  • Implement security standard processes, ensuring role-based access control and data security within ServiceNow.
  • Stay up to date with new ServiceNow features, modules, and standard processes to ensure continuous improvement of the platform.
  • Assist with testing and quality assurance to ensure successful deployment of ServiceNow updates and customizations.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 3-4 years of hands-on experience as a ServiceNow Developer or in a similar role.
  • Good experience with JavaScript, HTML, CSS, and other web development languages.
  • Expertise in configuring ServiceNow workflows, UI policies, business rules, client scripts, and UI actions.
  • Knowledge of API integrations (REST, SOAP) and experience integrating ServiceNow with third-party applications.
  • Solid understanding of ServiceNow development standard processes and system administration.
  • Excellent problem-solving skills and attention to detail.
  • Good communication and interpersonal skills, with the ability to work cross-functionally in a team environment.
  • Knowledge of HR service delivery and life cycle events is preferred but not required.

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.



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