IT ServiceNow Developer
17 hours ago
Job Summary:
We are seeking a skilled ServiceNow expert with extensive experience in IT Service Management (ITSM) and IT Asset Management (ITAM) processes. The ideal candidate will have a deep understanding of the ServiceNow platform capabilities, configuration, and customization to optimize IT service delivery and asset lifecycle management.
Key Responsibilities:
* Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB).
* Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
* Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations, ensuring system availability, performance, and reliability.
* Conduct end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field.
* 3-5 years of hands-on experience in ServiceNow platform administration, configuration, and development, with a focus on ITSM and ITAM modules.
* In-depth knowledge of ITIL framework and IT service management processes, including Incident, Change, Problem, and Release Management.
* Proficiency in IT asset lifecycle management, software asset management (SAM), and license compliance.
* Strong understanding of relational databases, SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).
* ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in IT Service Management or IT Asset Management are highly desired.
What We Offer:
* Opportunity to work with a leading technology company, United Software Group, Inc.
* Collaborative and dynamic work environment.
* Competitive salary and benefits package.
If you are a motivated and experienced ServiceNow professional looking for a new challenge, please submit your application.
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