Medical Office Coordinator

1 day ago


Braintree, Massachusetts, United States SportsCare Physical Therapy Full time
Job Overview

SportsCare Physical Therapy is seeking a highly organized and customer-focused Medical Receptionist to join our team. As the first point of contact for patients, you will play a vital role in creating a positive and welcoming experience.

Key Responsibilities:

  • Manage patient interactions with a warm and professional demeanor, providing information and answering questions about our services and processes.
  • Schedule patient appointments, coordinating with the clinical team to ensure efficient and timely care delivery.
  • Collect and verify patient information, insurance details, and medical history accurately, ensuring all required forms and documentation are completed.
  • Efficiently check patients in for their appointments, collect payments, and process insurance information, providing receipts and schedules for follow-up visits.
  • Answer and direct phone calls, respond to patient inquiries, and address concerns effectively and professionally.
  • Maintain organized patient records, ensuring they comply with all relevant regulations, and file, update, and retrieve records as needed.
  • Assist with insurance coordination, obtaining necessary authorizations or referrals.
  • Provide general office support, including data entry, maintaining office supplies, and keeping the reception area tidy and welcoming.

Requirements:

  • High school diploma or equivalent, with additional education or certification in healthcare administration a plus.
  • Previous experience in a medical or healthcare receptionist role is preferred.
  • Strong interpersonal and communication skills, with an emphasis on professionalism and empathy.
  • Exceptional organizational and multitasking abilities.
  • Proficiency in using computer software, including electronic health record (EHR) systems and Microsoft Office.
  • Knowledge of medical terminology and insurance procedures is advantageous.
  • Commitment to patient privacy and confidentiality.
  • Friendly, approachable, and customer-focused attitude.

Benefits:

  • Competitive salary and benefits package.


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