Sales and Marketing Coordinator

4 weeks ago

Braintree, Massachusetts, United States HEI Hotels & Resorts Full time
Sales and Marketing Coordinator

At HEI Hotels and Resorts, we are committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness.

Key Responsibilities:

  • Assist the Sales Team in the administrative functions required for effective hotel sales and management.
  • Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
  • Take booking inquiry information via phone and prepare proper paperwork.
  • Use various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
  • Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.
  • Exercise decision-making skills to direct caller's request.
  • Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
  • Distribute documents to appropriate persons and locations to ensure prompt processing of time-sensitive information by hotel and supplier staff.
  • Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
  • Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
  • Handle individual reservations for VIP clients.
  • Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
  • Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.

Requirements:

  • Hotel experience preferred.
  • High School Diploma, Bachelor's Degree preferred.
  • Basic administrative knowledge such as business letters, formats, and telephone etiquette.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Ability to access and accurately input information into a computer using Microsoft Office Suite.
  • Ability to follow written and verbal instructions.
  • Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
  • Ability to set-up and maintain filing systems.
  • Effective verbal and written communication skills.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits:

  • Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
  • Vision insurance programs through EyeMed.
  • Vacation, Sick, and Holiday programs.
  • Pet insurance through the ASPCA.
  • Supplemental, Spousal, and Child Life insurance.
  • Short and Long-Term Disability plans.
  • 401(k) Savings Plan with matching funds.
  • Discounts through our 'YouDecide' and Hotel Room Discount programs.

We value U.S. military experience and invite all qualified military candidates to apply. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

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