Sales Coordinator

6 days ago

Braintree, Massachusetts, United States The Norfolk Companies Full time
Job Title: Sales Administrator

Norfolk Kitchen & Bath is a family-owned business that has been a leader in kitchen design for over 30 years. We take pride in our ability to offer beautiful kitchens and bath designs and provide exceptional service to our clients.

This is a great opportunity for someone who has been in an office manager or front desk administrative role where the work environment was fast-paced. The Sales Administrator position is customer-facing and requires someone who is highly organized and able to juggle multiple tasks.

The Sales Administrator is key to keeping the day-to-day running smoothly by assisting customers, designers, and managing the flow of work. Providing exceptional customer service is one of our core values at Norfolk, and the Sales Administrator will be on the front line.

Responsibilities:
  • Be the first point of contact for most clients who reach out via email, web appointment, email, or simply walk in.
  • Screen the customer and find out what they may be interested in and where they are in their decision-making timeline.
  • Introduce them to some of the cabinet lines within the showroom and then coordinate with a designer.
  • There are opportunities to also sell products, such as vanities, hardware, or miscellaneous items, and are eligible for commissions.
  • Keep the showroom presentable by maintaining displays, keeping products current, and common areas neat and organized.
Requirements:
  • Self-starter and motivated to learn and grow.
  • Highly organized and able to maintain a neat and clean work station.
  • Interest in the kitchen and bath industry.
  • Ability to multi-task; well organized.
  • Friendly, courteous, and professional manner with high level of customer service.
  • Ability to use internet effectively to source product and related information.
  • Maintain the goodwill of the company's customers and potential customers.
Education and Experience:
  • Experience using a CRM to manage sales pipeline.
  • Experience managing a front reception area or office, preferably in a sales environment.
  • 2+ years of customer-facing support in a sales/retail work environment.
  • Proficient with Microsoft Office Outlook, Word, Excel & Teams.
  • Kitchen cabinet product knowledge, helpful but willing to train.
Physical Requirements:
  • Able to work every Saturday. You would be scheduled off on Sundays and one other day during the week.
  • Able to work on PC screens for data entry.
  • Able to walk, bend, stand as needed to work with customers through our showroom.
  • Professional, friendly demeanor & appearance.

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