IT Director

4 weeks ago

Overland Park, Kansas, United States Carnival UK Full time
IT Manager Role Overview

Carnival UK is a leading cruise holiday provider, operating under the iconic brands of P&O Cruises and Cunard. As a global team, we strive to deliver exceptional experiences for our guests while promoting inclusivity and diversity. We're committed to continuous learning and development, offering a range of opportunities for our people to grow and thrive.

Key Responsibilities
  • Lead the IT Department on one of our Excellence Class vessels, providing technical direction and leadership for a team of IT Officers and Technicians.
  • Ensure high-quality IT systems support, advanced troubleshooting, and maintenance for a complex technical environment, minimizing downtime and recovering services promptly.
  • Collaborate with business functions to deliver technology that supports our business ambition to deliver unforgettable holiday happiness experiences.
  • Develop and maintain an optimum level of technical and operational knowledge to deliver exceptional day-to-day support, providing a seamless operation.
  • Take the lead on high-impact incidents, liaising between ship and shoreside teams, and providing timely updates to Shipboard Management and Senior stakeholders.

Requirements
  • Degree or HND level qualification in an IT-related subject.
  • ITIL Service Management (V3 Minimum).
  • Experience in managing technology service teams in a complex business environment.
  • Previous experience in an IT technical support role.
  • In-depth understanding of all aspects of IT Operations, including Incident, Problem, Request Fulfillment, and Change Management.
  • Excellent command of written and spoken English.

Desirable
  • 5+ years of Maritime IT experience with career progression.
  • Advanced IT certification.
  • Experience in a hospitality environment.

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