Freight Forwarding Operations Manager
11 hours ago
At OEC Group, we are seeking a highly motivated Freight Forwarding Operations Manager to join our team. In this role, you will play a key part in the Service Excellence team, driving our ambition towards service excellence.
The successful candidate will have 2-5 years of experience in IT Service Management, IT Operations, Service Delivery Management, or similar roles. You will possess working knowledge or experience with IT Service Management frameworks (ITIL, COBIT, etc.) and project management experience.
A bachelor's degree in Business Administration, Project Management, Industrial Engineering, or a related field is preferred. We offer a competitive salary of $120,000 - $140,000 per year, based on education and experience level, and a comprehensive benefits package that includes a hybrid work schedule, laptop provided by OEC Group, 10-days PTO, Employee Appreciation Days, Paid Holidays, Sick/Flex time, full health insurance coverage, 401K retirement plan with 3% company match, and discounted pet insurance.
As a Freight Forwarding Operations Manager, you will facilitate the development of the IT Service Management framework, develop and deploy training and coaching to IT team members, partner with IT service owners to identify service gaps, and foster a culture of service excellence through training, framework development, and communicating service excellence initiatives.
You will engage with business stakeholders to gather voice of customer inputs and translate needs into functional and technical requirements for implementation/execution. Key performance indicators (KPI) reports and review meetings will be conducted on a weekly and/or monthly basis.
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