Customer Service Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at PostScan Mail. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Manage a high volume of incoming phone calls and respond to customer inquiries in a timely and professional manner.
- Generate sales leads and identify opportunities to upsell and cross-sell our services.
- Build and maintain strong relationships with customers through effective communication and problem-solving skills.
- Meet or exceed sales targets and call handling quotas.
- Handle customer complaints and provide solutions and alternatives within established time limits.
- Keep accurate records of customer interactions and process customer accounts in a timely manner.
Requirements and Skills:
- Proven work experience in a customer service or sales support role.
- Proficiency in MS Office Suite, particularly MS Excel.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Teamwork and motivational skills.
Benefits:
- Competitive hourly rate of $20.00.
- Full-time schedule with 40 hours per week.
- Monday - Friday, 9:00am-5:30pm.
- Flexible schedule and paid time off.
- 401(k) matching and dental insurance.
- Health insurance and vision insurance.
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