Customer Service Representative

2 weeks ago


Denver, Colorado, United States PostScan Mail Full time
Customer Service Representative Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at PostScan Mail. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage a high volume of incoming phone calls and respond to customer inquiries in a timely and professional manner.
  • Generate sales leads and identify opportunities to upsell and cross-sell our services.
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills.
  • Meet or exceed sales targets and call handling quotas.
  • Handle customer complaints and provide solutions and alternatives within established time limits.
  • Keep accurate records of customer interactions and process customer accounts in a timely manner.

Requirements and Skills:

  • Proven work experience in a customer service or sales support role.
  • Proficiency in MS Office Suite, particularly MS Excel.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Teamwork and motivational skills.

Benefits:

  • Competitive hourly rate of $20.00.
  • Full-time schedule with 40 hours per week.
  • Monday - Friday, 9:00am-5:30pm.
  • Flexible schedule and paid time off.
  • 401(k) matching and dental insurance.
  • Health insurance and vision insurance.


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