Operations Director
6 days ago
Operations Manager Responsibilities
Oversee daily operations of the company through development, design, operation, and improvement of the systems that create and deliver the firm's services.
Key Responsibilities:
- Manage financial and resource budget
- Manage customer relations to ensure retention, customer satisfaction, and long-term relationships
- Continuous improvement system to ensure efficient, effective, and safe work practices
- Ensure that business operations are efficient and effective, and resources are properly managed
- Recruiting, hiring, firing, and retention of Operations Team
- Set comprehensive goals for performance and growth utilizing KPIs to instill a system of accountability that meets the company's culture for each team member
- Lead team to achieve maximum performance and dedication through on-going coaching, proper communication, encouragement, team member feedback, performance reviews, and management system
- Communicate and instill the company's Mission, Vision, and Culture so that it is inter-woven throughout the organization and infiltrates the employees' actions
- Evaluate performance by analyzing and interpreting data and metrics
- Design and implement business strategies to maintain and grow the company's profits
- Receive and interpret daily/weekly management reports and provide details to President
- Coordination with peer leaders to plan, create strategies, and execute the company business goals
- Develop and execute an annual, 90-day plan and budget
Requirements:
- Understanding of HDD and underground utility construction
- Working knowledge of data analysis and performance/operation metrics
- Working knowledge of IT/Business infrastructure and Microsoft Office
- Bonus Points: Budget-focused mind, Proven experience in operations, Operations degree or equivalent experience, Advanced organizational skills, Excellent written, oral, and client-facing communication skills, Outstanding organizational and leadership abilities, Excellent interpersonal and public speaking skills, Aptitude in decision making and process solving, Focused company growth incorporated into decision-making process
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