Account Management Specialist

2 weeks ago


Charleston, West Virginia, United States Cardinal Health Full time
Company Overview
Cardinal Health, Inc. is a leading global provider of integrated healthcare services and products, dedicated to enhancing patient care through effective coordination among patients, providers, payers, pharmacists, and manufacturers. With nearly a century of experience and a workforce of over 40,000 employees across approximately 60 countries, Cardinal Health is consistently recognized among the top 20 companies on the Fortune 500 list.

Position Summary
We are seeking a dedicated Customer Success Account Manager to join our team. This role is essential in fostering and maintaining strong customer relationships while ensuring the delivery of exceptional service and support.

Travel Requirements
This position requires travel primarily within Eastern and Central time zones, with an estimated travel commitment of 25%.

Key Responsibilities
  • Customer Relationship Management: Cultivate and sustain ongoing relationships with assigned customers, ensuring the fulfillment of contractual obligations and service commitments.
  • Strategic Planning: Collaborate with cross-functional teams to develop strategic plans tailored to the needs of Integrated Delivery Networks (IDNs).
  • Communication: Serve as the primary liaison between customers and Cardinal Health, addressing service issues and facilitating effective communication.
  • Performance Reporting: Oversee the execution of customer agreements, including performance measurement reporting and identification of savings opportunities.
  • Issue Resolution: Identify and address customer pain points, implementing processes to enhance the overall customer experience.

Qualifications
Applicants should possess a strong background in customer-facing roles, with proven experience in presenting to business leaders. A solid understanding of pharmacy operations is essential, along with excellent organizational and analytical skills. The ability to build relationships in both virtual and in-person settings is crucial for success in this role.

Compensation and Benefits
Cardinal Health offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, 401k savings plan, and various health and wellness programs. We are committed to fostering an inclusive workplace that values diversity and encourages all qualified applicants to apply.

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