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Receptionist Coordinator

2 months ago

Chicago, Illinois, United States Beacon Hill Full time
Receptionist Job Description

We are seeking a highly skilled and organized Receptionist to join our team at Beacon Hill. As the first point of contact for visitors, you will provide a warm and professional welcome, ensuring all interactions are handled with exceptional customer service while maintaining office protocols and procedures.

Key Responsibilities:
  • Visitor Engagement:
    • Greet and welcome visitors with a friendly and professional demeanor.
    • Assist visitors with inquiries, directing them to the appropriate staff or resources.
    • Ensure all visitors sign in and follow office security protocols.
  • Administrative Support:
    • Follow up on paperwork resulting from meetings, ensuring all documents are complete and submitted in a timely manner.
    • Enter data accurately into multiple systems, maintaining confidentiality and data integrity.
    • Manage incoming and outgoing mail, as well as office supplies inventory.
  • Customer Service:
    • Provide strong customer service by addressing visitor and resident concerns promptly and effectively.
    • Handle difficult situations with a firm yet caring approach, ensuring all parties feel heard and respected.
    • Coordinate with other departments to resolve issues and provide comprehensive support to visitors and residents.
  • Office Coordination:
    • Maintain a clean and organized reception area.
    • Schedule appointments and manage meeting room bookings.
Qualifications:
  • High school diploma or equivalent; education in social services or nonprofit administration is a plus.
  • Proven experience in a customer-facing role working with the general public.
  • Proficient in MS Office and comfortable learning new software systems.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Firm yet compassionate approach to handling difficult situations.
Working Conditions:
  • Full-time, on-site position with regular office hours.
  • Occasional evening or weekend work may be required to support office events or activities.
  • Position is based in a busy office environment, requiring frequent interaction with visitors and staff.