Director of Revenue Operations

2 days ago

Bellevue, Washington, United States Submittable Full time
Job Description

Submittable is a leading social impact platform that empowers organizations to manage their social impact programs and maximize their impact. With a strong presence in the market, we have helped organizations worldwide run over 31,000 programs and collected nearly 3.2 million applications, resulting in $1.3 billion of funds distributed through our product on behalf of our clients. We are proud to partner with customers in accelerating mission-driven work in top causes, including Equity & Social Justice, Children & Education, Creative & Arts, Health/Wellness, Economic Justice & Opportunity, and the Environment & Climate.

We are dedicated to empowering people and organizations to discover, manage, and support their missions through our innovative software solutions. We are committed to growth, efficiency, and providing a world-class experience to our clients. To support our GTM teams, we are seeking a dynamic and experienced Director of Revenue Operations. This role will be pivotal to our success, driving business performance by optimizing processes, enhancing sales productivity, and fostering collaboration across our business units.

Key Responsibilities:

  • Develop and implement strategies to optimize Salesforce (SFDC), other SaaS tools, and data across all business units.
  • Ensure data accuracy, quality, and process consistency within the Growth organization.
  • Create and maintain documentation on sales processes, policies, and relevant sales training materials.
  • Assist with onboarding new sales talent to ensure they are well-equipped with the necessary knowledge and resources.
  • Collaborate with Finance, HR, and Sales Management to develop sales incentive programs and compensation planning to boost sales productivity.
  • Lead cross-functional projects to enhance processes by collaborating with product, tech, and back-office teams.
  • Identify and eliminate sales process bottlenecks and inconsistencies to streamline operations.
  • Continuously assess the Sales team's effectiveness and identify areas for growth, proactively suggesting improvement opportunities and tactics.
  • Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards.
  • Utilize data-driven insights to drive key business decisions across the sales organization.
  • Identify opportunities for and aid in the execution of projects aimed at increasing sales conversion, expanding margin, cutting costs, and improving the bottom line.

Requirements:

  • At least 7 years of relevant leadership-level experience in a SaaS, software, or technology business in a revenue operations capacity.
  • Demonstrated experience impacting growth at companies with $50M+ in revenue.
  • Proficiency in CRM systems, marketing automation tools, BI platforms, and other relevant technologies.
  • Excellent quantitative analytical skills, creativity in problem-solving, empowering teams, and a keen business sense.
  • In-depth knowledge of revenue operations best practices and emerging trends.
  • Demonstrated ability to influence and foster collaborative relationships with cross-functional GTM departments.
  • University degree in a relevant field (e.g., Business, Marketing, Data Science, or a related discipline).
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights.
  • Demonstrated leadership capabilities with experience managing cross-functional teams and driving strategic initiatives.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with executive leadership and cross-functional teams.
  • Experience managing deal desks (or comparable operational functions), with demonstrated success collaborating cross-functionally on an effective process.
  • Deep SFDC expertise and expert knowledge of enterprise sales tools.
  • Ability to develop high-functioning Revenue Operations teams.

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