Access Management Specialist
2 weeks ago
Location: Remote (PST work hours)
Duration: 12 months
Compensation: $26-28/hr.
Work Requirement: US Citizen, GC Holder, or Authorized to work in the U.S
Position Overview
The IT Identity Access Specialist is a vital contributor to the organization, tasked with various responsibilities linked to the information technology operations. This role serves as the primary contact point for users across the organization seeking technical support regarding access management.
Key Responsibilities
- Establish and oversee user accounts, manage shared resources, and administer group memberships within a Microsoft Active Directory network environment.
- Oversee user account creation and management in the Google Apps Enterprise portal.
- Administer user accounts for AS400/Client Access.
- Respond to incoming calls and voicemail messages in accordance with departmental protocols.
- Utilize the helpdesk electronic ticketing system, Track-It, following departmental procedures for opening, closing, resolving, escalating, and tracking user requests.
- Collaborate with other team members regarding requests, issues, updates, and resolutions.
- Adhere to escalation protocols for situations requiring the involvement of an Access Administration Supervisor or Manager.
- Inform the Access Administration Manager or Supervisor of any changes within IT that may affect escalation processes, major outages, server issues, significant relocations, or staffing changes.
- Perform additional duties as assigned.
Qualifications
- High school diploma or equivalent required; an Associate's degree from a technical institution or similar technical training, along with a minimum of one (1) year of experience in data entry-related roles.
- Proficient data entry skills with demonstrated speed and accuracy.
- Self-motivated individual with the ability to learn and adapt to new technologies and methodologies.
- Capable of organizing and managing multiple priorities in a fast-paced, deadline-oriented environment.
- Excellent verbal and written communication skills are essential.
- Dedicated to providing exceptional customer service within a collaborative team setting.
- Able to read and interpret general business and technological documents, procedures, and publications.
- Competent in writing procedure manuals.
- Ethical and committed to upholding company values.
Benefits
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- Additional benefits
At INSPYR Solutions, technology is our focus, and quality is our commitment. As a national leader in providing flexible technology and talent solutions, we align industry and technical expertise with our clients' business objectives and cultural needs. Our tailored solutions encompass a wide range of professional services, projects, and talent solutions. By consistently striving for excellence and emphasizing the human aspect of our business, we work closely with our talent and clients to connect the right solutions with the right opportunities. Learn more about us at
INSPYR Solutions is an Equal Employment Opportunity (EEO) employer, providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment in every location where the company operates.
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