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District Manager

2 months ago

Dallas, Texas, United States Public Storage Full time

Job Summary

As a District Manager at Public Storage, you will be responsible for leading a team of customer-facing employees to deliver exceptional customer service and drive business growth. This role requires a strong leader who can motivate and develop their team, manage operational excellence, and serve as a brand ambassador.

Key Responsibilities

  • Recruit, motivate, and retain a dedicated team of customer-facing employees
  • Drive team performance through effective communication and coaching on customer service and sales strategies
  • Manage physical assets, including repair and maintenance systems, vendor management, and cleaning standards
  • Oversee delinquent tenant processes, including auctions, to reduce delinquency rates and improve customer retention
  • Conduct monthly property audits to ensure operational standards and safety compliance are met
  • Provide a welcoming and well-maintained environment to customers through effective facility maintenance and vendor management
  • Address customer inquiries and concerns promptly in a professional manner
  • Drive business growth using analytics to identify trends and develop strategies to capitalize on opportunities in your district
  • Communicate effectively with customers, colleagues, and team members

Benefits

  • $116,000 first-year annual total compensation award opportunity, including base, guaranteed bonus, and restricted stock units
  • Second-year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program with dividends paid quarterly
  • Internal promotional and career opportunities throughout the United States
  • Extensive training and coaching plans
  • Comprehensive group healthcare programs
  • 401(k) with generous employer match
  • Paid time off
  • Monday-through-Friday work schedule

Qualifications

  • Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry
  • Proven track record of top-tier performance
  • Experience managing operational audits and payroll budgets
  • Exceptional communication and time management skills
  • Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
  • Passion for sales and customer service excellence
  • Bachelor's Degree preferred
  • Weekend availability by telephone
  • 5 work Saturdays per year required during peak season