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Guest Services Representative

2 months ago

San Diego, California, United States IHG Full time

Position Overview

The Front Desk Agent plays a crucial role in providing exceptional service to our guests. This position is responsible for efficiently managing the check-in and check-out processes while ensuring all payments are processed according to company standards.

Key Responsibilities

  • Welcome guests upon arrival and assist with the check-in process.
  • Facilitate the check-out process and handle payment transactions accurately.
  • Address guest inquiries and resolve any issues promptly and professionally.
  • Maintain a clean and organized front desk area.

Qualifications

To be successful in this role, candidates should possess a High School diploma or equivalent, along with a minimum of one year of experience in front desk or guest service roles. Preference will be given to those with some college education. Flexibility to work evenings, weekends, and holidays is required.

What We Offer

Join our team and enjoy a rewarding career with opportunities for growth and development within IHG.