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Customer Success Manager

2 months ago

San Francisco, California, United States Notion, LLC Full time
About Us

We're a software company on a mission to empower individuals, teams, and organizations to tailor their tools to solve complex problems and tackle ambitious challenges. Our goal is to make software development accessible to everyone, regardless of technical expertise.

We've been working towards this vision since 2016, and our customer base includes prominent companies like Pixar, Mitsubishi, Figma, Plaid, and Match Group. We're excited to grow our team with talented individuals who share our passion for innovation and customer success.

About the Role

We're seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our sales and success team, you'll play a crucial role in driving adoption and expansion of our product among our customer base.

  • Manage a large portfolio of customers in the Americas region.
  • Onboard and expand our customer base through tailored consultations, trainings, and assistant programs.
  • Design and execute at-scale outreach campaigns to key decision-makers to facilitate Notion adoption.
  • Collaborate with sales partners to ensure seamless adoption of our product.
  • Serve as a product ambassador to up-level our customers' workflows and maximize their return on investment.
  • Identify and target strategic customers to drive monthly active user growth and seat expansion.
  • Proactively engage with customers who aren't maximizing their potential with Notion and develop action plans to help them achieve success.
  • Inform and influence our overall growth strategy.
What You'll Achieve
  1. Drive adoption and expansion of a product that solves real-world problems, used by some of the world's largest companies and individuals.
  2. Help build the foundations of Customer Success at Notion, shaping our sales-assisted motions.
  3. Serve as a trusted advisor and product expert, hosting training, onboarding, and working sessions to educate customers and explore new use cases.
  4. Contribute to the development of our product roadmap, informed by customer insights and feedback.
  5. Elevate your skills as we tackle our most impactful challenges, achieving more than teams 10x our size in less time.
Requirements
  • 3+ years of experience in a fast-growing software company.
  • A proven track record of success in Customer Success or Account Management roles.
  • Experience managing a large volume of accounts.
  • Strong intrinsic motivation to be a top performer and contribute to a team.
  • A growth mindset, thriving in the building stage of a nascent team.
  • A passion for helping others succeed and grow.
  • High adaptability, easily adjusting to a rapidly changing business and industry.
  • A love for getting to know new people and helping them solve business problems.
Nice to Haves
  • Experience building Customer Success playbooks or processes.
  • Background in scaled program management or building campaigns in Outreach.
  • Familiarity with Notion or similar productivity tools.
  • Curiosity about data and insights, with experience using Salesforce and Gainsight.
  • First or early hire experience at a fast-growing startup.
  • Strong technical chops.