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Los Angeles, California, United States JWCH Institute Full time{"title": "Patient Navigator", "description": "Job SummaryWe are seeking a highly skilled Patient Navigator to join our team at JWCH Institute, Inc. in Downtown Los Angeles, CA.Key ResponsibilitiesWelcome clients, visitors, and individuals from the general public with a friendly and professional demeanor.Engage in meaningful conversations with clients and...
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Patient Care Coordinator
2 months ago
As a Patient Navigator, you will play a vital role in providing comprehensive support to clients by identifying their needs and guiding them through our administrative systems and patient support services.
Key Responsibilities:
* Welcome clients and visitors with a friendly and professional demeanor
* Engage in meaningful conversations to identify informational needs
* Provide assistance to clients of diverse cultural backgrounds
* Establish effective communication channels with clients and the healthcare team
* Serve as a liaison between clients and medical staff
* Coordinate updates and changes from front/back office staff
* Assist clients in completing necessary forms
* Offer comprehensive information on on-site services and promote health awareness
* Educate clients about available benefits and refer them to Enrollment Specialists
* Act as a representative of the clinic in matters related to healthcare services
* Collaborate with the outreach team to greet and receive new clients
* Engage in community outreach initiatives
* Maintain incentive program logs
* Facilitate patient transportation
* Attend general staff meetings
Requirements:
* Demonstrated experience in engaging with clients and collaborating with staff from diverse backgrounds
* Exceptional communication skills
* Bilingual proficiency in English and Spanish is highly desirable
* Flexibility to travel between sites
* Valid CA Driver License and clean driving record
* Capacity to collaborate with healthcare teams
* At least 1 to 2 years of experience in client support or community service roles
* Willingness to work some evenings and weekends
Benefits:
* Competitive salaries
* Monthly allowance for medical, dental, and vision premiums
* Sick leave, vacation time, and 13 paid holidays
* 401(k) Safe Harbor Profit Sharing plan
* Mileage reimbursement
* Short term and long term disability plans
* Life insurance policies
* Employee parking
JWCH Institute, Inc. is an Equal Opportunity Employer
", "Company Overview": "JWCH Institute, Inc. is a leading healthcare provider dedicated to delivering high-quality patient care and community services.
Our mission is to provide comprehensive and compassionate care to individuals and families in need, while promoting health awareness and education.
We are committed to fostering a collaborative and inclusive work environment that values diversity, equity, and inclusion.
Join our team and be part of a dynamic and mission-driven organization that makes a difference in the lives of our clients and communities.
", "Contact Information": "For more information about this opportunity, please contact our HR department at [insert contact information].
"}
