Rooms Operations Manager

3 weeks ago


New York, New York, United States Marriott International Inc Full time
Job Summary

As a Rooms Operations Manager at Marriott International Inc, you will play a crucial role in ensuring the smooth operation of our hotel's rooms area departments. This includes managing staff, monitoring compliance with standards and procedures, and striving to continually improve guest and employee satisfaction.

Key Responsibilities
  • Lead a team of staff in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping.
  • Monitor and analyze guest satisfaction results to identify areas for improvement.
  • Develop and implement strategies to improve guest satisfaction and maximize financial performance.
  • Manage and monitor activities that affect the guest experience, including customer service and hospitality.
  • Assist in performing annual Quality audits and reviewing financial statements to measure productivity and goal achievement.
Requirements
  • High school diploma or equivalent, with 4 years of experience in guest services, front desk, housekeeping, or a related field.
  • Or, 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, with 2 years of experience in guest services, front desk, housekeeping, or a related field.
What We Offer

Marriott International Inc offers a competitive salary range of $59,000 to $76,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.



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