Customer Service and Technical Support Agent

2 weeks ago


Houston, Texas, United States Houston Independent School District Full time
Job Summary:

We are seeking a highly skilled Customer Service and Technical Support Agent to join our IT team at the Houston Independent School District. In this role, you will provide exceptional customer support and resolve technical issues in a timely manner.

Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or in-person
- Troubleshoot and resolve technical issues related to service interruptions
- Collaborate with internal teams to improve service delivery and reduce downtime

Requirements:
- Strong customer service and technical skills
- Ability to work in a fast-paced environment with multiple priorities
- Excellent communication and interpersonal skills

Benefits:
- Competitive salary: $55,000 - $75,000 per annum (dependent on experience)
- Comprehensive benefits package, including health insurance and retirement plan
- Opportunities for career growth and professional development

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