Customer Service Representative Position
3 weeks ago
Chris Hamilton - State Farm Agent is a leading provider of insurance and financial services, dedicated to helping individuals and families achieve their goals. Our team of professionals is committed to delivering exceptional service and support to our customers, and we are seeking a talented Office Manager to join our team.
As an Agent Team Member, you will have the opportunity to work with a dynamic team and contribute to the success of our agency. You will receive a comprehensive compensation package, including a base salary of $50,000 per year, plus commission and bonus opportunities. You will also enjoy paid time off, training and development opportunities, and the chance to advance your career within the agency.
In this role, you will be responsible for establishing customer relationships, providing customer service, and using a customer-focused approach to promote insurance products and services. You will work closely with the agent to develop and maintain a digital marketing system and identify customer needs to develop effective sales strategies.
Responsibilities
* Establish customer relationships and follow up with customers as needed
* Provide prompt and accurate customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
* Use a customer-focused approach to educate customers about insurance options
* Work with the agent to develop and maintain a digital marketing system to promote the office
* Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
To be successful in this role, you will need excellent communication skills, both written and verbal. You will also need to be people-oriented, self-motivated, and detail-oriented. Additionally, you must have a Property and Casualty license (currently held) and be able to obtain a Life and Health license.
If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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