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Operations Manager

2 months ago

Lynn, Massachusetts, United States Lynn Community Health Center Full time
Job Opportunity

Lynn Community Health Center is seeking an experienced Operations Manager to lead the Pediatrics team.

The successful candidate will oversee the daily schedules of providers, support staff, and front desk staff, ensuring seamless daily operations. Key responsibilities include:

  • Managing employment actions for direct reports, including interviewing, hiring, staffing, termination, and corrective action, in collaboration with other team leaders.
  • Coordinating and overseeing the daily flow of work, managing work schedules, assignments, and coverage.
  • Providing customer service training and handling patient complaints to improve patient satisfaction initiatives.
  • Leading the management of clinical schedules to meet the complex needs of patients, providers, and the organization.

Requirements:

Education:

  • Bachelor's degree or equivalent work experience preferred.

Experience:

  • 5 years' supervisory experience preferred.
  • 3 years' experience with healthcare operations required.