Veterinary Customer Service Representative
3 weeks ago
We are seeking a highly skilled and compassionate Veterinary Customer Service Representative to join our team at Ethos Veterinary Health. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their pets.
Key Responsibilities:- Answer multiple phone lines and respond to client inquiries in a timely and professional manner.
- Schedule and check-in clients for appointments, manage client accounts, and process payments.
- Provide excellent customer service to clients, including emotionally challenging situations.
- Manage walk-in euthanasia, including reviewing cremation options.
- Collect deposits, fees, and invoices using multiple payment methods.
- Manage client records and associated paperwork.
- Follow established procedures for critical patient presentations through the Emergency Room.
- Maintain accurate wait times for the Emergency Room and update clients as necessary.
- Rotate through dedicated phone support shifts, managing all incoming calls.
- Manage utilization of all exam rooms.
- At least one year of in-person customer service experience.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of Microsoft Office Products and internet navigation.
- Ability to speak and understand the English language.
- Competitive hourly rate.
- Health insurance, dental, vision, and 401(k) with employer match.
- Employee assistance program, annual continuing education hours, and uniform allowance.
- Shift differential pay, paid sick days, paid time off, and paid bereavement days.
- Holiday premium pay, on-call incentives, license reimbursement, and referral program.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.
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