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Veterinary Customer Service Representative
1 month ago
We are seeking a highly skilled and compassionate Veterinary Customer Service Representative to join our team at Ethos Veterinary Health. As a key member of our front desk team, you will be responsible for providing exceptional customer service to clients, patients, and staff while maintaining a high level of professionalism in a fast-paced environment.
Key Responsibilities- Answer multiple phone lines, collect information, and route calls and messages appropriately to various departments.
- Schedule and check-in and out for appointments for various specialty departments and emergency room.
- Provide excellent customer service to clients waiting, including emotionally challenging and emergent situations.
- Manage walk-in euthanasia, including reviewing cremation options.
- Collect deposits, fees, and invoices utilizing multiple payment methods.
- Manage client accounts, records, and associated paperwork.
- Follow established procedures, call for urgent assistance for critical patients presenting through the Emergency Room.
- Maintain accurate wait times for Emergency Room and update clients as appropriate.
- Rotate through dedicated phone support shifts, managing all incoming calls.
- Manage utilization of all exam rooms.
- At least one year of in-person customer service experience.
- High school diploma or equivalent required.
- Knowledge of Microsoft Office Products, internet navigation, and messaging programs.
- Ability to speak in an understandable manner and understand the English language.
- Health insurance, dental, vision, 401(k) with matching, employee assistance program, annual continuing education hours, annual CE allowance, uniform allowance, shift differential pay, paid sick days, paid time off, paid bereavement days, holiday premium pay, on-call incentives, license reimbursement, referral program.
We are an equal opportunity employer and welcome applications from all qualified candidates. Please apply online by [insert deadline].
