Customer Service Representative

2 weeks ago


Bessemer, Alabama, United States UASA Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Manage a high volume of customer inquiries and issues via phone, email, and chat
  • Provide accurate and timely responses to customer inquiries, resolving issues and escalating complex cases to senior team members as needed
  • Build and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and sales performance metrics
Requirements:
  • Proven customer service experience in a fast-paced environment
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
  • Ability to work in a team environment, with a focus on collaboration and customer-centricity
  • High school diploma or equivalent required, with a focus on customer service and communication skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At UASA, we are committed to providing exceptional service to our customers and creating a positive and inclusive work environment for our employees. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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