Customer Service Representative

4 weeks ago


Bessemer, Alabama, United States UASA Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at UASA. As a Customer Service Representative, you will act as a liaison between our customers and our company, providing product and service information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities
  • Manage large amounts of incoming calls and respond to customer inquiries in a timely and efficient manner.
  • Generate sales leads and identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers and provide exceptional customer service.
Requirements
  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school degree.


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