Customer Service Representative

7 days ago


Bessemer, Alabama, United States UASA Full time

We are seeking a highly skilled Customer Service Representative to join our team at UASA. As a Customer Service Representative, you will act as a liaison between our customers and our company, providing product and service information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

The ideal candidate will be genuinely excited to help customers, patient, empathetic, and passionately communicative. They will be able to put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and our ideal candidate will be able to gather that for us.

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Compensation: $28,000.00 - $38,000.00 per year



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