Front Desk Associate

3 weeks ago

Louisville, Kentucky, United States StoryPoint Full time
Job Description

At StoryPoint, we are seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a key member of our community, you will be responsible for providing exceptional service to our residents and guests, ensuring a warm and welcoming atmosphere in our lobby area.

Key Responsibilities:

  • Answer all telephone calls and properly transfer calls to the appropriate department.
  • Daily resident check-in and registration.
  • Answering routine telephone inquiries and providing information to residents and guests.
  • Greet all residents and guests in a courteous and professional manner.
  • Provide 1440 experience to our senior residents.
  • Distribute applications to prospective employees.
  • Refer all prospective residents and families to the Leasing Team.
  • Sort and deliver all mail, internal messages, and packages to residents and staff.
  • Knowledge of resident apartments, in-house facilities, and local information.
  • Maintain Front Desk Log Book.
  • Handle all marketing telephone inquiries and drop-ins by the community's established guidelines.
  • Maintain resident sign-in/out log.
  • Ensure lobby refreshments are available during specified hours.
  • Maintain Application Flow Log.
  • Maintain a clean and neat office environment.
  • Collect work orders and information for the maintenance director.
  • Know emergency call system and emergency procedure (fire, medical, and police).
  • Perform all accountabilities in a timely and efficient manner following company policies and procedures.
  • Work independently in a professional atmosphere.
  • Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
  • Assist with accounting duties as assigned by Property Administrator.
  • Dress in a professional manner and wear name tag.
  • As a Front Desk Associate, always maintain a positive attitude that supports team performance and productivity.

Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The employee may be required to push residents in wheelchairs occasionally. The employee may occasionally bend, reach, grasp, squat, and kneel. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

Connecting Seniors, Families, and Communities

At StoryPoint, we are committed to creating a culture that allows our employees to do their best work and our residents to shine every day. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

We have developed an environment that attracts dreamers, adventurers, creators, givers, and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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