Member and Guest Services Assistant
3 weeks ago
Centers, LLC is a professional management firm specializing in facility, operation, and program management for higher education. As a Member and Guest Services Assistant, you will play a crucial role in providing exceptional customer service and ensuring a seamless experience for patrons, prospective members, and guests.
Key Responsibilities
- Assist with reviewing membership applications and training Customer Service and Member Service Representatives on processes.
- Be knowledgeable about programs and services offered by Campus Recreation Services.
- Keep a clean and presentable workspace.
Administrative Tasks
- Properly enter student, guest, prospect, and member information into CSI NG database.
- Document all access and CSI NG issues.
- Send out various member emails, including new member welcome, new member completed survey, parking citations, locker renewals, and membership renewals.
Requirements
- Must be actively seeking a degree.
- Ability and willingness to enforce policies and handle conflict.
- Strong customer service skills and basic knowledge of computer skills.
- Ability to handle several tasks at once with frequent interruption.
- Ability to be certified in CPR/AED/FA through the American Red Cross.
Work Environment
- Office environment/fitness center environment.
- Moderate to loud noise.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Huntington, West Virginia, United States Centers Full time{"title": "Member & Guest Services Assistant", "description": "Job SummaryCenters, LLC is a professional management firm specializing in facility, operation, and program management for higher education. We are seeking a highly motivated and detail-oriented Member & Guest Services Assistant to join our team at Campus Recreation Services.Key...
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