Front Office Team Lead

6 days ago


North Bend, Oregon, United States CEDCO: The Mill Casino Hotel & RV Park Full time

Are you passionate about delivering exceptional customer experiences and leading high-performing teams?

About The Job

The Front Office Supervisor at CEDCO: The Mill Casino Hotel & RV Park is responsible for the successful daily operations of the Hotel Front Desk and Door Greeter departments, while building a Progressive, Friendly, and Fun Working Environment.

Key Responsibilities:
  • Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
  • Assists in delegating work to the front desk and door greeter staff.
  • Directs the workflow, and oversees the daily operational issues.
  • Makes recommendations to management regarding development, training and discipline of employees.
  • Remains current on marketing events, room rates and room availability.
  • Resolves or refers to hotel management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and have previous experience in a supervisory role. If you are a motivated and detail-oriented individual who is passionate about hospitality, we encourage you to apply.

What We Offer:

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package including health, dental, and vision insurance, 401-K retirement plan with 4% company match, and generous time off policy.

Requirements:
  • High school graduate or equivalent required.
  • Front desk and reservations training or previous experience preferred.
  • Computer experience essential, including all windows applications. Prefer individual that is proficient in Micros Property Management software.
  • Able to work in a team environment.
  • Oral and written communications skills.
  • Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary.


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