Customer Service Associate
3 days ago
We are seeking a Customer Service Associate to join our team at Against All Odds in Staten Island, NY.
Job Summary:
The primary responsibility of this role is to provide exceptional customer service, maintain a clean and organized store environment, and support the store management team.
Key Responsibilities:
- Provide outstanding customer service by greeting and acknowledging every customer, maintaining excellent product knowledge, and resolving any issues promptly.
- Maintain awareness of all product information, promotions, and advertisements.
- Assist in floor moves, merchandising, display maintenance, and store housekeeping.
- Process and replenish merchandise, participate in receiving and monitoring floor stock, and ensure procedures are completed promptly.
- Adhere to all company policies, procedures, and practices, including signing, pricing, and loss prevention.
- Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers.
- Perform other tasks as assigned from time to time by store management.
Requirements:
- Knowledge of retail computer systems, MS Word, and Excel a plus.
- A commitment to service excellence and customer satisfaction.
- Solid team player with excellent interpersonal skills.
- Excellent communication skills, high attention to detail, and ability to multi-task.
- Ability and willingness to work flexible hours, including evenings, weekends, and holidays.
Physical Demands:
- Must be able to lift, move, and handle up to 60 pounds frequently to stock merchandise.
- Ability to stand/walk for extended periods.
- Ability to bend, reach, lift, and climb.
Estimated Salary Range: $25,000 - $35,000 per year, based on experience.
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