Customer Service Representative

5 days ago


Staten Island, New York, United States H&R Block Full time
Job Overview:
H&R Block is a leading provider of tax preparation and financial services. As a Customer Service Representative, you will be the first point of contact for clients, providing exceptional service and support to ensure their needs are met.

Responsibilities:
* Answer phone calls and greet clients in a personalized, friendly, and inviting manner
* Match clients with the best-suited tax professional for their needs
* Schedule clients as requested and help ensure all client needs have been met during service
* Maintain office cleanliness and organization with team members

Requirements:
* Experience working in a fast-paced environment
* Previous experience in a customer service environment
* Ability to multi-task and maintain a high level of accuracy
* Strong organizational and time-management skills
* Computer proficiency with Microsoft Office

What You'll Bring:
* A passion for delivering exceptional customer service
* The ability to work effectively in a team environment
* Strong communication and interpersonal skills

Compensation:
The estimated salary for this position is around $40,000-$60,000 per year, depending on location and experience.

About Us:
H&R Block is an equal opportunity employer committed to building a diverse and inclusive workplace culture.

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