Customer Service Associate

1 week ago


Janesville, United States Zoro Tools, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team at Zoro Tools, Inc. in Janesville, WI. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our customers through prompt and accurate issue resolution. Your primary objective will be to foster strong relationships with our customers, driving loyalty and sales by providing a seamless and satisfactory customer experience.

This is an onsite position in our Janesville, WI office with potential to transition to a hybrid schedule within the first 6 months of employment. We offer competitive compensation and benefits, including a salary range of $ $42,000 - $50,000 per year, depending on experience. If you are passionate about providing top-notch customer service and have excellent communication skills, we encourage you to apply for this exciting opportunity

Responsibilities:
* Work in a fast-paced multi-channel environment, following an assigned work schedule based on business needs.
* Provide exceptional customer service via phone and email, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
* Assist customers with placing orders, tracking shipments, processing returns, and managing account information.
* Develop a comprehensive understanding of our products and services to effectively address customer questions.
* Troubleshoot and resolve customer issues promptly and efficiently, escalating complex matters to the appropriate department when necessary.
* Meet or exceed daily/weekly/monthly goals for responding to customer emails within the designated time frame, ensuring timely and accurate resolutions.
* Maintain clear and professional communication with customers and internal teams, ensuring accurate information exchange and timely follow-up.

Requirements:
* At least 1 year of Customer Service or related experience, preferably in a fast-paced environment such as a contact center.
* Excellent verbal and written communication skills, with the ability to listen & convey information clearly and effectively.
* Proficient in using customer service hardware and software, CRM (customer relationship management) systems, and other relevant tools.
* Strong problem-solving, critical thinking, and decision-making skills, with the ability to think quickly.
* Ability to use various information sources to answer questions, identify problems, and appropriately resolve customer issues.
* High School diploma or equivalent

About Zoro Tools, Inc.
Zoro Tools, Inc. is a leading eCommerce company dedicated to helping business owners succeed. We offer a wide range of products and services, and our team is committed to delivering exceptional customer experiences. We value diversity and inclusion, and we strive to create a workplace where everyone can learn, grow, and thrive. If you share our passion for customer service and are looking for a rewarding career opportunity, we encourage you to apply

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