Customer Service Advocate
1 week ago
Grainger is a leading industrial distributor that serves over 4.5 million customers worldwide. Our company offers innovative technology and deep customer relationships, providing value for our customers and fostering an engaging culture for team members.
About the JobAs a Customer Service Representative with Grainger, you will be part of a team reporting to a Supervisor, Customer Experience. Your role will involve building and strengthening customer relationships through high-volume inbound phone calls, ensuring customers leave with a positive impression.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Navigate customer challenges by using all available resources, including account selection, product identification, order placement, and order management.
- Demonstrate strong critical thinking skills to resolve customer concerns, such as product search, pricing discrepancies, and invoicing issues.
- Manage risk by taking appropriate actions and collaborating with colleagues in a positive, team-based environment.
To succeed in this role, you should have:
- A high school diploma or equivalent.
- At least 1 year of customer service experience, preferably in an inbound customer service center.
- A strong desire to help customers provide friendly, knowledgeable, and effortless experiences.
- The ability to commute to our facility.
- The ability to sit for up to 8 hours a day.
- A secure workspace dedicated to job activity (required for work from home/hybrid).
- Stable internet with speeds greater than 5 megabits per second upload and 15 megabits per second download.
Grainger offers a range of benefits to support your physical, emotional, and financial well-being, including:
- Medical, dental, vision, and life insurance coverage.
- 6 free sessions each year with a licensed therapist to support emotional wellbeing.
- Paid time off (PTO) and 6 company holidays per year.
- Access to up to 30% of your paycheck before payday to help with financial emergencies.
- Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period.
- Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
We offer a competitive salary of $17.25/hour with three automatic raises in 12 months, bringing your pay to $18.45/hour.
-
Customer Service Advocate
5 days ago
Janesville, Wisconsin, United States State Farm Insurance Full timeState Farm Insurance seeks a Customer Service Advocate. As a key member of our team, you will assist customers with inquiries, complaints, and policy changes. You will provide accurate and timely information regarding insurance products and services.ResponsibilitiesProcess policy applications, renewals, and cancellations.Handle billing and payment...
-
Customer Service Representative
2 days ago
Janesville, Wisconsin, United States Walmart Full timeAt Walmart, we are committed to hiring talented individuals who share our passion for delivering exceptional customer service. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the highest level of service possible.The estimated salary for this position is $25-$26 per hour. Your responsibilities will...
-
Customer Service Representative
2 days ago
Janesville, Wisconsin, United States Walmart Full timeWalmart seeks highly motivated individuals to join our team as Checkout Associates in the Janesville store. As a key member of our front-end team, you will be responsible for providing excellent customer service and ensuring a smooth checkout experience for our customers.About the JobThis is a full-time opportunity that offers competitive pay and...
-
Store Associate
3 days ago
Janesville, Wisconsin, United States Walmart Full time**About the Role:**As a Store Associate - Customer Service at Walmart, you will play a critical role in ensuring that our customers receive excellent service and support. You will be responsible for reviewing customer orders, locating and selecting merchandise on the salesfloor, and ensuring that orders are filled accurately.**Requirements:Able to stand for...
-
Customer Service Team Member
2 days ago
Janesville, Wisconsin, United States Grainger Full timeAs a leading industrial distributor in North America, Japan and the United Kingdom, Grainger serves over 4.5 million customers worldwide with innovative technology and deep customer relationships.We're dedicated to providing value for our customers, fostering an engaging culture for team members and driving strong financial results.Grainger Overview:We're a...
-
Janesville, Wisconsin, United States Home Run Auto Group Full timeAbout the JobWe are seeking a Customer Service Representative to join our team at Home Run Auto Group.As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and upholding the highest standards of ethics and professionalism.Your primary responsibility will be to provide top-notch customer service,...
-
Janesville, Wisconsin, United States Grainger Full timeGrainger is a leading industrial distributor serving over 4.5 million customers worldwide with innovative technology and deep customer relationships.We're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.Our welcoming workplace enables you to learn, grow, and make a difference by...
-
Janesville, Wisconsin, United States LoanMax Title Loans Full timeAbout LoanMax Title LoansWe are one of America's most respected title loan companies, operating nearly 1,000 stores in over 20 states nationwide.Our mission is to provide short-term loans using a fast and hassle-free process, with straight-forward and transparent terms, and prices among the lowest in the industry.We pride ourselves on delivering excellent...
-
Retail Sales Associate
7 days ago
Janesville, Wisconsin, United States Wal-Mart Stores , Inc. Full time**Job Overview**We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Walmart. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving sales growth.**Key Responsibilities:**Provide outstanding customer service,...
-
Janesville, Wisconsin, United States PetSmart Full timeJob DescriptionPetSmart is committed to providing exceptional customer experiences. As a Retail Sales Associate, you will play a vital role in ensuring our customers receive the best possible service.Key ResponsibilitiesWelcome and assist customers in finding pet-related products and services.Process transactions accurately and efficiently as a...
-
Customer Experience Representative
1 week ago
Janesville, Wisconsin, United States AT&T Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant. In this role, you will work on the sales floor, guiding customers through their options and using a consultative sales approach to meet their needs. You will also be responsible for participating in events, filling online orders,...
-
Travel Nurse RN Med Surg
3 days ago
Janesville, Wisconsin, United States Health Advocates Network-Nursing Full timeAbout Health Advocates Network-Nursing">Health Advocates Network-Nursing is a healthcare staffing company that offers flexible solutions customized to your specific needs. Our mission is to improve the way healthcare staffing is done by providing high-quality placements and advocating for you throughout your career.Salary and Benefits">The salary for this...
-
Critical Care Travel Nurse
5 days ago
Janesville, Wisconsin, United States Health Advocates Network-Nursing Full timeAbout the OpportunityHealth Advocates Network-Nursing is seeking a highly skilled travel nurse to fill a critical care position in neurology at one of our top healthcare facilities.Job OverviewDuration: 13 weeksShift: 12 hours, nightsWe are looking for a dedicated and experienced registered nurse with a strong background in neurology to join our team. As a...
-
Travel Nurse RN
6 days ago
Janesville, Wisconsin, United States Health Advocates Network-Nursing Full timeHealth Advocates Network-Nursing is a leading provider of healthcare staffing solutions. We are currently seeking a skilled Med Surg Registered Nurse to join our team on a 13-week contract basis.About the RoleSpecialty: Medical Surgical Registered Nurse (RN)Employment Type: Travel NursingThe successful candidate will have at least 2 years of recent...
-
Travel Nurse RN Opportunity in Wisconsin
6 days ago
Janesville, Wisconsin, United States Health Advocates Network-Nursing Full timeAbout the PositionWe are seeking a skilled Travel Nurse RN to join our team at Health Advocates Network-Nursing.This is an exciting opportunity for a motivated and experienced Neurology Registered Nurse to work on a 13-week contract with 36 hours per week, working 12-hour night shifts.As a Travel Nurse RN, you will be responsible for providing high-quality...
-
Freelance Delivery Specialist
6 days ago
Janesville, Wisconsin, United States United Parcel Service Full timeCompany OverviewUnited Parcel Service is a global logistics company dedicated to delivering packages and connecting with customers throughout their communities.Salary: $23.00 per hour, including mileage reimbursement of 0.67 cents per mile.Job DescriptionAs a Seasonal Support Driver, you will be responsible for delivering packages throughout your community...
-
Small Engine Service Specialist
7 days ago
Janesville, Wisconsin, United States Blain's Farm & Fleet Full timeWelcome to Blain's Farm & Fleet, where we're committed to providing our customers with exceptional service and quality products.As a Small Engine Service Specialist, you'll play a vital role in ensuring our customers receive the best possible experience when it comes to their small engine needs. You'll be responsible for performing a wide range of services...
-
Patient Service Representative
7 days ago
Janesville, Wisconsin, United States Covenant Health (Tennessee) Full timeOverviewCovenant Health, a leading healthcare provider in East Tennessee, is seeking a highly skilled Patient Service Representative to join our team. This full-time position offers a competitive salary and benefits package.Job Summary:We are looking for a detail-oriented and customer-focused individual to provide administrative support for patient service...
-
Part-Time Delivery Driver
2 days ago
Janesville, Wisconsin, United States United Parcel Service Full timeThe United Parcel Service is a leading logistics company dedicated to delivering packages and providing excellent customer service. As a Seasonal Support Driver, you will play a vital role in connecting with customers and communities while driving your own vehicle.Job Overview:As a Seasonal Support Driver, you will be responsible for delivering packages...
-
Janesville, Wisconsin, United States Health Advocates Network-Nursing Full timeAbout the RoleWe are seeking a skilled Travel Nurse RN to join our team at Health Advocates Network-Nursing. As a trusted partner in healthcare staffing, we empower nurses to thrive in their careers.Job OverviewThis 13-week contract offers a competitive salary of $78,040 - $94,912 per annum based on 36 hours/week and 12-hour night...