Customer Service Advocate

1 week ago


Janesville, Wisconsin, United States Grainger Full time

Grainger is a leading industrial distributor that serves over 4.5 million customers worldwide. Our company offers innovative technology and deep customer relationships, providing value for our customers and fostering an engaging culture for team members.

About the Job

As a Customer Service Representative with Grainger, you will be part of a team reporting to a Supervisor, Customer Experience. Your role will involve building and strengthening customer relationships through high-volume inbound phone calls, ensuring customers leave with a positive impression.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Navigate customer challenges by using all available resources, including account selection, product identification, order placement, and order management.
  • Demonstrate strong critical thinking skills to resolve customer concerns, such as product search, pricing discrepancies, and invoicing issues.
  • Manage risk by taking appropriate actions and collaborating with colleagues in a positive, team-based environment.
Requirements

To succeed in this role, you should have:

  • A high school diploma or equivalent.
  • At least 1 year of customer service experience, preferably in an inbound customer service center.
  • A strong desire to help customers provide friendly, knowledgeable, and effortless experiences.
  • The ability to commute to our facility.
  • The ability to sit for up to 8 hours a day.
  • A secure workspace dedicated to job activity (required for work from home/hybrid).
  • Stable internet with speeds greater than 5 megabits per second upload and 15 megabits per second download.
Benefits

Grainger offers a range of benefits to support your physical, emotional, and financial well-being, including:

  • Medical, dental, vision, and life insurance coverage.
  • 6 free sessions each year with a licensed therapist to support emotional wellbeing.
  • Paid time off (PTO) and 6 company holidays per year.
  • Access to up to 30% of your paycheck before payday to help with financial emergencies.
  • Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period.
  • Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
Salary Information

We offer a competitive salary of $17.25/hour with three automatic raises in 12 months, bringing your pay to $18.45/hour.



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