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Senior Claims Resolution Manager

2 months ago

Norfolk, Virginia, United States GB - Global Full time
Introduction


Become a vital part of Gallagher Bassett, where our dedicated professionals strive to achieve the best outcomes for individuals in need of support regarding their health and wellbeing.

You will collaborate with a resilient team that is committed to redefining excellence in service delivery.

Our organization prioritizes teamwork and the positive impact we have on our clients and claimants, offering you a platform to utilize your skills and commitment to make a meaningful difference.

GUIDE. GUARD. GO BEYOND.


We recognize that every candidate possesses unique qualities, and we encourage you to consider applying even if you feel you may not meet every requirement.

Overview

Role specifics:
Expertise in General Liability claims is essential. Candidates must demonstrate substantial experience in handling General Liability and Auto Liability claims, including Bodily Injury Claims and Complex Litigation Management. Previous Third-Party Administrator (TPA) experience and an active Adjusters license are required.

  • Jurisdictions: Nationwide
  • Licenses: FL, TX, GA
  • Location: Remote
This position allows for fully remote work.

How you'll make an impact


Utilize your claims management expertise to make informed decisions regarding claims exposure and litigation, strategizing the appropriate course of action to resolve claims effectively.


  • Engage extensively with all parties involved in the claims process to ensure clear communication and resolution.
  • Deliver outstanding customer service to our claimants on behalf of our clients, demonstrating empathy throughout the claims journey.
  • Manage claims in alignment with clients' and corporate policies, procedures, and best practices, adhering to statutory, regulatory, and ethical standards.
  • Record and communicate claim activities promptly and efficiently, supporting the overall outcome of the claim file.
About You

Ideal candidates should possess the following:

Claims Background:
Robust experience in General Liability and Auto Liability claims, with a strong foundation in handling General Liability claims, Bodily Injury, and Complex Litigation Management. Previous TPA experience is essential.

Jurisdictional Experience:
Nationwide

Active Adjusters' licenses:
FL and TX

As a key contributor to our Claims Adjuster team, you will:


Investigate, assess, and resolve intricate General Liability and Auto Liability claims, applying your analytical skills to make sound decisions and facilitate claim resolutions.

Collaborate with our clients to provide innovative solutions and enhance the claims management process.
Employ critical thinking, problem-solving, and prioritization skills to effectively serve our clients.

REQUIRED QUALIFICATIONS:
High School Diploma.
A minimum of 5 years of relevant claims experience.
Appropriate licensing and/or certification in all states where claims are managed.
Familiarity with accepted industry standards and practices.
Proficiency in claims and business-related software.

DESIRED:
Bachelor's Degree.

Compensation and Benefits


In addition to a competitive salary, you will benefit from being part of great teams and exciting career opportunities, along with a comprehensive range of benefits.

Below are the

minimum core benefits

you can expect, which may improve based on your job level:
Medical/dental/vision plans starting from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Additional benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – enhancing your health through challenges, workshops, and digital fitness initiatives for overall wellbeing
Charitable matching gift program
And more...
We value inclusion and diversity

Inclusion and diversity (I&D) are fundamental to our business and are woven into the fabric of our organization.

For over 95 years, Gallagher has demonstrated a commitment to sustainability and supporting the communities where we operate.

Gallagher embraces the diverse identities, experiences, and talents of our employees, enabling us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we fully embody The Gallagher Way.

Gallagher believes in equal employment opportunities for all individuals and prohibits any form of discrimination by its managers, employees, vendors, or customers based on protected characteristics as defined by applicable federal, state, or local laws.

Equal employment opportunity will be upheld in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Additionally, Gallagher will provide reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities, unless such accommodations would impose an undue hardship on business operations.