Consumer Resolution Specialist Call Center

1 month ago


Norfolk, Virginia, United States Glasser and Glasser, PLC Full time

Glasser and Glasser, P.L.C. is seeking a Consumer Resolution Specialist to join their team. The ideal candidate will have 1-2 years of high-volume collections experience and excellent communication skills.


Responsibilities:

  • Develop recovery strategies for assigned accounts.
  • Resolve consumer concerns and respond to complaints in a professional manner.
  • Manage time effectively and prioritize tasks to meet deadlines.
  • Negotiate with consumers to achieve successful outcomes.
  • Communicate effectively with both consumers and clients.
  • Stay up-to-date on debt collection laws and regulations.

Requirements:

  • 1-2 years of collections experience.
  • Excellent communication and negotiation skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of debt collection laws and regulations.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity for career growth and development.
  • Recognition and rewards for outstanding performance.


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