Property Field Inspection Claim Specialist

3 weeks ago

Iowa City, Iowa, United States State Farm Mutual Automobile Insurance Company Full time
{"Overview": "At State Farm, we're committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. As a Property Field Inspection Claim Specialist, you'll play a critical role in delivering exceptional customer service and ensuring that our policyholders receive the support they need during times of need.

With a focus on property claims, you'll work closely with policyholders, insurance agents, and other stakeholders to gather information, assess damages, and negotiate settlements. Your expertise in handling accidental and weather-related claims will be invaluable in helping us provide remarkable service to our customers.

As a member of our dynamic team, you'll have the opportunity to work in a fast-paced environment, collaborate with experienced professionals, and develop your skills in claims handling, customer service, and communication.

If you're passionate about delivering exceptional service, have a strong understanding of property insurance policies and claim handling practices, and are eager to make a difference in the lives of our policyholders, we encourage you to apply for this exciting opportunity.

**Responsibilities:**

* Conduct on-site inspections and assessments of property damages for both residential and commercial claims
* Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
* Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
* Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
* Investigate and adjust both personal and commercial property claims with exposures up to $500,000
* Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
* Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

**Qualifications:**

* Bachelor's degree in a related field is preferred or equivalent work experience
* Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
* Strong knowledge of property insurance policies, coverage and claim handling practices
* Demonstrated knowledge of both residential and commercial building construction
* Familiarity with local regulations and compliance requirements in Iowa
* Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
* Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
* Proven ability to assess damages, estimate repair costs, and negotiate settlements
* Detail-oriented with strong organizational and analytical skills
* Proficient in using claims management software and other relevant tools

**Physical Requirements:**

* Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
* A valid driver's license is required

**Preferred Skills:**

* Experience in handling complex or high-value claims
* Construction background
* Water mitigation inspection
* Xactimate, XactContents

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**How to Apply:**

If you're interested in this exciting opportunity, please submit your application through our website. We look forward to reviewing your qualifications and discussing this role further with you.

**State Farm is an Equal Opportunity Employer.**

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