Customer Service Representative
9 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Help customers locate products, answer questions, and provide solutions to meet their needs
- Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods
- Engage customers on our rewards program, private label credit cards, and other loyalty programs
- Assist with omnichannel processes, including buy online pickup in store and ship from store
- Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised and in-stock store
- Responsible for completing merchandise recovery and maintenance, including returns and go-backs
- Support shrink and safety programs, adhering to standard operating procedures and company policies
- Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
- Retail and customer service experience preferred
- Ability to remain standing for long periods, move throughout the store, and perform physical tasks such as lifting and bending
- Ability to work in a fast-paced environment, handling multiple tasks and priorities
As a Customer Service Team Member at Michaels, you will have the opportunity to work in a dynamic and creative environment, surrounded by a team of passionate and dedicated individuals. We offer competitive pay, opportunities for growth and development, and a comprehensive benefits package.
Michaels is an equal opportunity employer, committed to diversity and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees, and we are proud to be a leader in the creative industry.
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Muncie, Indiana, United States Michaels Stores Full time{"Job Title": "Customer Service Team Member", "Job Description": "Job SummaryMichaels Stores is seeking a Customer Service Team Member to join our team. As a Customer Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.Key...
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