Customer Service Representative

9 hours ago


Muncie, Indiana, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Help customers locate products, answer questions, and provide solutions to meet their needs
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods
  • Engage customers on our rewards program, private label credit cards, and other loyalty programs
  • Assist with omnichannel processes, including buy online pickup in store and ship from store
  • Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised and in-stock store
  • Responsible for completing merchandise recovery and maintenance, including returns and go-backs
  • Support shrink and safety programs, adhering to standard operating procedures and company policies
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
Requirements
  • Retail and customer service experience preferred
  • Ability to remain standing for long periods, move throughout the store, and perform physical tasks such as lifting and bending
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities
What We Offer

As a Customer Service Team Member at Michaels, you will have the opportunity to work in a dynamic and creative environment, surrounded by a team of passionate and dedicated individuals. We offer competitive pay, opportunities for growth and development, and a comprehensive benefits package.

Michaels is an equal opportunity employer, committed to diversity and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees, and we are proud to be a leader in the creative industry.



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