Customer Service Representative

3 days ago


Muncie, Indiana, United States Michaels Stores Full time
{"Job Title": "Customer Service Team Member", "Job Description": "Job Summary

Michaels Stores is seeking a Customer Service Team Member to join our team. As a Customer Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, answer questions, and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
  • Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store.
  • Assist with truck unloading, stocking, and planogram processes.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
What We Offer

Michaels Stores offers a competitive salary, benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.

", "Language": "en-US"}

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