Experienced Automotive Service Advisor

6 days ago


New York, New York, United States Koeppel Auto Group Full time
About Koeppel Auto Group

We're a family-owned and operated business with a rich history of serving the NYC and Metro area's automotive needs since 1937. Our commitment to excellence has earned us an 'A' rating from the BBB of NYC.

We're seeking a talented Service Advisor to join our team, someone who shares our passion for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Oversee service orders and ensure seamless customer interactions
  • Take ownership of customer experiences, providing personalized support and solutions
  • Manage daily inventory of technicians' time, ensuring efficient workflow and maximum productivity
  • Answer technical questions, diagnose vehicle problems, and order parts as needed
  • Supervise and train service department staff, promoting a culture of excellence and customer satisfaction
Requirements
  • Prior experience as a Service Advisor or Service Writer required
  • Organized and friendly personality, with excellent communication skills
  • Demonstrated ability to manage others, with a strong work ethic and attention to detail
  • Time management skills, with a focus on meeting deadlines and delivering results
  • Professional, well-groomed personal appearance, with a clean driving record and valid driver's license
What We Offer
  • Competitive compensation package, including medical, dental, and vision insurance
  • 401K plan, paid time off, and short/long-term disability benefits
  • Opportunities for growth and professional development, with a comprehensive training program
  • Employee vehicle purchase plans, discounts on products and services, and a positive work environment


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