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Client Support Specialist

2 months ago

Pittsfield, Maine, United States Bar Harbor Bank & Trust Full time

Customer Service Representative

Job Category: Retail Banking

Job Overview

As the initial point of contact for our clientele, the Customer Service Representative plays a vital role in the success of Bar Harbor Bank & Trust. Our representatives significantly impact our customers' lives by assisting them with their everyday financial requirements and fostering trusted relationships. We recognize the dedication of our employees, and we aim to ensure that you feel supported, valued, and rewarded for your efforts.

Key Responsibilities

  • Assist clients in identifying their financial requirements and contribute to the company's success by suggesting additional products and services.
  • Identify and act on opportunities to refer clients for loans, trusts, investments, insurance, and other exceptional services provided by the bank.
  • Develop an understanding of the banking sector and contribute to achieving branch objectives across various categories, including deposits and loans.
  • Establish trusting relationships with individuals in the communities we serve.
  • Actively participate in and advocate for community growth and prosperity.
  • Process customer transactions promptly, efficiently, courteously, and professionally.
  • Deliver outstanding customer service, achieve effective resolutions, and follow up with clients on all inquiries.

This position emphasizes acquiring general banking knowledge and mastering routine transactions, including account openings. A background in customer service and familiarity with Windows are essential for this role.

Company Culture

We believe that organizations with a strong culture and a higher purpose are better workplaces and perform better over time. As we continue to expand, we strive to ensure our culture remains vibrant and is reflected in our six Brand Behaviors:

  • Positivity: Create a rewarding and exciting workplace.
  • Communication: Share information clearly and promptly to build strong relationships.
  • Teamwork: Collaborate effectively to achieve positive outcomes.
  • Initiative: Embrace change and value innovation to enhance customer experience and team development.
  • Professionalism: Treat others with care and respect to foster trust.
  • Quality: Adhere to the highest quality standards in all endeavors.

Benefits

Bar Harbor Bank & Trust offers competitive compensation, referral bonuses, an employee stock purchase plan, comprehensive medical/dental/vision/life insurance options, paid holidays, a 401(k) plan, paid time off, a wellness program, continuing education benefits, and more.

Bar Harbor Bank & Trust is an Equal Opportunity Employer, committed to diversity and inclusion.