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Senior Experience Strategist

1 month ago

Miami, United States The Judge Group Full time
Job Description

As a Senior Experience Strategist at The Judge Group, you will play a key role in shaping the customer experience across our company's products. Your responsibilities will include:

  • Identifying opportunities to reimagine and revolutionize customer experience
  • Participating in user research and observation to inform business requirements
  • Delivering service improvements to enhance customer experience
  • Working with business and technology partners to support and deliver proposed improvements
  • Monitoring and forecasting customer experience trends

Requirements:

  • Demonstrated active participation in experience teams
  • Proven record of implementing innovative efforts to improve experience
  • Experience with agile methodology and tools

Desired Skills:

  • Ability to digest and translate complex technical requirements into intuitive experiences
  • Experience with design tools like Figma, Adobe XD, and Adobe Creative Cloud
  • Experience with Smart Sheets and/or Google Suite

Education/Certifications:

  • Bachelor's degree or equivalent work experience
  • Five or more years of relevant work experience