Member Representative
1 month ago
Job Summary
The Member Representative is a subject matter expert on the value of Y memberships and program options. This role is integral to contributing to a safe, welcoming, and engaging Y culture.
Key Responsibilities
- Use exceptional communication skills to effectively communicate membership and program information to members.
- Stay up-to-date on membership information, new programs, events, and Y offerings to provide accurate and timely information to members.
- Process membership and program transactions accurately and efficiently.
- Develop and maintain relationships with members, program participants, and prospective members through delivery of member desk services.
- Provide personalized experiences for members by explaining membership benefits and program opportunities.
- Communicate with members at high risk to encourage their use of the facility.
- Respond to customer and member needs, and contact appropriate YMCA staff when necessary.
- Document and track sales processes in CRM to ensure necessary information is recorded.
- Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
Requirements
This position requires enthusiastic, outgoing, and compassionate individuals with excellent interpersonal communication and problem-solving skills. Must have the ability to relate effectively to diverse groups of people. Must be self-motivated, demonstrate sound decision-making skills, require minimal supervision, and work well with members and staff.
Equal Opportunity Employer
The YMCA welcomes a diverse workforce.
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