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Executive Hotel Manager

2 months ago

Jamaica, New York, United States Courtyard Jfk International Full time
Job Summary:

The General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to their management team and front line associates. He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards.

The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests and clients associates ownership corporate representatives brand representatives and key vendors.

Responsibilities:
  • Leadership and Management: Provide strategic direction and leadership to the hotel management team and front line associates to ensure the delivery of exceptional guest experiences and financial performance.
  • Financial Management: Develop and manage the hotel's budget and financial plans to ensure optimal financial performance and compliance with Company and brand standards.
  • Operational Excellence: Ensure the hotel's operations are run efficiently and effectively, with a focus on quality, safety, and compliance.
  • Guest Experience: Foster a culture of exceptional guest service and ensure that all guests receive a warm and welcoming experience.
  • Team Development: Develop and implement training programs to enhance the skills and knowledge of the hotel team, with a focus on leadership, customer service, and operational excellence.
  • Communication: Serve as the primary point of contact for guests, clients, associates, ownership, corporate representatives, brand representatives, and key vendors, ensuring effective communication and issue resolution.
  • Strategic Planning: Develop and implement strategic plans to drive business growth, improve financial performance, and enhance the hotel's reputation and market position.
  • Compliance: Ensure the hotel's operations are in compliance with all relevant laws, regulations, and Company and brand standards.
Requirements:
  • Education: Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Experience: Minimum 6 years of progressive experience in hotel operations, with a focus on leadership and management.
  • Skills: Strong leadership and management skills, with the ability to motivate and develop a high-performing team. Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, clients, and colleagues. Strong analytical and problem-solving skills, with the ability to make informed decisions and drive business results.