Customer Success Associate
2 weeks ago
At GovWell, we believe that effective governance is a right for all citizens. Our mission is to modernize the outdated software that supports government services, ensuring that it meets the needs of today's communities. Since our inception, we have partnered with various government agencies across multiple states, positively impacting over 200,000 residents. With a successful funding round, we are poised for growth and innovation.
Our Founders
Our story is rooted in personal experiences that drive our mission. Ben Cohen, our Co-founder and CTO, was inspired by his challenges in navigating cumbersome government processes while assisting his father in the construction industry. His vision is to create streamlined solutions for those who rely on efficient permit processing. With a strong background in software engineering from industry giants like Uber and Amazon, Ben is committed to enhancing government technology.
Troy LeCaire, Co-founder and CEO, brings invaluable experience from his role at RippleMatch, where he played a key part in scaling the company. His passion for leveraging technology to improve government services stems from his work with U.S. senators, and he holds a degree in Government from Cornell.
Position Overview
We are seeking a dedicated individual who is passionate about our mission to assist in the onboarding of new GovWell clients and ensure their sustained success. This role will report directly to the CEO and work collaboratively with our existing Customer Success Managers.
Work Environment
Our team operates in a hybrid model, balancing in-office collaboration with remote flexibility. While we have a strong presence in New York City, we welcome exceptional candidates from other locations.
Key Responsibilities
- Enhance government service delivery through innovative software solutions.
- GovWell serves as the primary platform for government staff, utilized extensively to improve workflows and service accessibility for citizens.
- You will support the implementation process, ensuring our clients achieve long-term success with our software.
- Your contributions will directly influence the efficiency of government operations.
- Drive change in a vital sector.
- Our commitment to effective governance is reflected in our efforts to equip local governments with the tools they need to serve their communities better.
- Gain invaluable startup experience.
- As an early member of our team, you will witness the growth and challenges of building a company from the ground up.
- Shape our product development.
- Your insights from customer interactions will be crucial in guiding our product and engineering teams to prioritize features that meet client needs.
- Adept at building relationships and engaging with clients.
- Exceptional project management skills with meticulous attention to detail.
- Quick to learn and adapt to new concepts.
- Innovative thinker who enjoys exploring new solutions.
- Driven by a desire to make a positive impact.
- 0-2 years of experience in customer relationship management and project oversight. Recent graduates are encouraged to apply.
- Demonstrated work ethic and a proactive approach to challenges.
- Alignment with our mission to enhance government effectiveness.
- Commitment to our core values.
- Competitive salary structure.
- Equity and stock options available.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- Flexible paid time off policy.
-
Customer Success Associate
1 day ago
New York, New York, United States S&P Global Full timeAbout the Role:We are seeking a highly motivated and experienced Customer Success Associate to join our dynamic global team. As a key member of our Customer Success Team, you will be responsible for delivering a successful customer journey and touch points that create long-term client engagement, driving product adoption, retention, user/usage growth, and...
-
Customer Success Associate
10 hours ago
New York, New York, United States S&P Global Full timeAbout the Role:Job Summary: We are seeking a highly motivated and experienced Customer Success Associate to join our dynamic global team. As a key member of our Customer Success Team, you will be responsible for delivering a successful customer journey and touch points that create long-term client engagement, driving product adoption, retention, user/usage...
-
Customer Success Representative
3 days ago
New York, New York, United States Atrium Staffing Full timeAbout Atrium Staffing: As a leading staffing agency, we pride ourselves on fostering a collaborative and innovative work environment where our team members can thrive. Our mission is to provide exceptional service to our clients and candidates, and we're seeking a talented individual to join our team as a Customer Success Associate.Client Overview: Our...
-
Customer Success Associate
2 weeks ago
New York, New York, United States Govwell Full timeAbout GovWell At GovWell, we believe that effective governance is a right for all citizens. Our mission is to revolutionize the outdated software that underpins government services, bringing it into the modern age. Since our inception, we have collaborated with government entities across multiple states, positively impacting over 200,000 residents. With a...
-
Customer Success Associate Manager
1 week ago
New York, New York, United States Cutover Full timeCreating an inclusive workplace is vital for empowerment. At Cutover, we prioritize empathy and foster success through curiosity, kindness, and self-expression.Role Overview: This position offers flexibility in location, with a preference for candidates who can regularly commute to our NYC office. Cutover's Collaborative Automation SaaS platform empowers...
-
Customer Success Associate Manager
1 week ago
New York, New York, United States Cutover Full timeAbout UsAt Cutover, we believe in fostering an inclusive workplace that empowers every individual. Our core values of empathy, curiosity, kindness, and self-expression guide us in enabling others to thrive.Position Overview: This role offers flexibility in location, with a preference for candidates who can visit our NYC office weekly.Cutover's Collaborative...
-
Customer Success Associate Manager
1 week ago
New York, New York, United States Cutover Full timeAbout UsAt Cutover, we believe in fostering an inclusive work environment that empowers individuals. Our culture is built on empathy, curiosity, kindness, and self-expression.Location Flexibility: This position offers flexibility in terms of location, with a preference for candidates who can commute to our NYC office on a weekly basis.Our Platform: Cutover's...
-
Customer Success Manager
1 month ago
New York, New York, United States Blue Orange Digital Full timeCompany Overview:Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate...
-
Customer Success Director
2 days ago
New York, New York, United States Jobot Full timeAbout the RoleWe are seeking an experienced Director of Customer Success to lead our team of Customer Success Managers (CSMs) in delivering exceptional customer experiences and driving business growth. As a key member of our leadership team, you will be responsible for developing and implementing a scalable customer success strategy that aligns with our...
-
Customer Success Advocate
5 days ago
New York, New York, United States MetroPlusHealth Full time**Job Summary**The Customer Success Specialist plays a vital role in supporting MetroPlusHealth members and stakeholders throughout their journey. As an expert in the system, they understand the intricacies of the NYSOH processes, ensuring that members receive timely and effective support.**Key Responsibilities**Act as a liaison to introduce and implement...
-
Customer Success Representative
1 day ago
New York, New York, United States NYC Health Hospitals Full timeJob Description**About the Role**The Customer Success Specialist is a key member of the NYC Health + Hospitals team, responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey. This role requires a strong understanding of the system and the ability to quickly route members to the appropriate resolution and...
-
Customer Success Representative
8 hours ago
New York, New York, United States NYC Health Hospitals Full timeJob Description**About the Role**The Customer Success Specialist is a key member of the NYC Health + Hospitals team, responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey. This role requires a strong understanding of the system and the NYSOH processes to quickly route members to the appropriate resolution...
-
Customer Success Manager
13 hours ago
New York, New York, United States Integral Ad Science Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, adoption, and revenue growth across our partners.Key ResponsibilitiesClient Relationship Management: Manage client...
-
Customer Success Executive
2 weeks ago
New York, New York, United States Perchwell Full timeAbout Us Perchwell is a cutting-edge data and workflow platform tailored for real estate professionals and consumers. Leveraging foundational industry data, Perchwell develops a modern software suite designed to empower real estate professionals to excel in their work, deliver exceptional service to their clients, and expand their businesses. Supported by...
-
Customer Success Strategist
3 days ago
New York, New York, United States Jobs for Humanity Full timeAbout the OpportunityAs a Customer Success Manager at Jobs for Humanity, you will work directly with our customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.You will help our customers achieve their business goals by providing expert guidance on how to leverage our...
-
Customer Success Manager
2 months ago
New York, New York, United States Recharge Payments Full timeOverviewThe Customer Success Department at Recharge is looking for a New York City-area Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking, and people skills to support our Recharge Merchant customers. The Customer Success team is critical to the success of our business, and by working with a portfolio of...
-
Customer Success Manager
2 months ago
New York, New York, United States CreatorIQ Full timeCustomer Success ManagerAs a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You'll build personal relationships with multiple stakeholders, earning their trust and respect through your...
-
Customer Success Manager
3 days ago
New York, New York, United States Pinwheel Full timeJob Description**About Pinwheel**Pinwheel is a leading provider of frictionless account activation solutions for banks and financial institutions. Our innovative platform enables seamless direct deposit switching, earned wage access, income & employment verification, and the development of new financial products.**Job Summary**We are seeking a highly...
-
Customer Success Professional
10 hours ago
New York, New York, United States Grata Full timeAbout the RoleWe're seeking a highly motivated and customer-centric individual to join our Customer Success Team at Grata. As a key member of our team, you will be responsible for cultivating and maintaining strong relationships with our clients, ensuring high levels of customer satisfaction and driving ROI through ongoing engagement and leadership.Key...
-
Customer Service Representative
3 days ago
New York, New York, United States Customer Service Open House Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...